Policies
In-Store Return Policy
Plant returns must be initiated within 48 hours of purchase in original container and condition.
Non-plant items such as pots and decor must be returned in the same condition they were sold in with no alterations (exception: in-store drilling) within 30 days of purchase.
Proof of purchase is required.
We cannot refund the following items:
- Sale items, such as sale plants and damaged sale pots
- Soil and other media
- Gift cards
- Workshops
Shipping policy
In the event that your purchase arrives damaged, please contact us within 48 hours at shipping@junglehousegoods.com and let us know what went wrong. Note that some plants can react to shipping by temporarily showing signs of stress, and we may recommend that you wait for a few days to see if the plant bounces back before taking further steps. If a hard good arrives damaged we will replace it. We do not accept returns on any shipping order.
During winter, we'll add a heat pack to your shipment automatically if our regional weather requires it and we will also check the local weather at your destination. We do our best to avoid cold damage, but we can't guarantee cold weather shipping as we can't always predict shipping delays and weather patterns.
Certain plants are designated "ships at your own risk." These are plants that often get stressed during shipping but usually bounce back later. If you see that language in the product description, note that we will package the plant carefully but we don't assume responsibility for the condition of the plant on arrival.